Question 1

What is MyPocketDoctor?

Accepted Answer

MyPocketDoctor is the first telemedicine app in the Philippines. We connect patients with board-certified Filipino physicians via secure phone and video consultations, 24 hours a day, 7 days a week, 365 days a year.

Question 2

How long has MyPocketDoctor been operating?

Accepted Answer

MyPocketDoctor was established in 2006, making us a pioneer in Philippine telemedicine with nearly two decades of experience. Since 2014, we have facilitated over 800,000 consultations.

Question 3

Is MyPocketDoctor available 24/7?

Accepted Answer

Yes. Our general practitioners are available 24 hours a day, 7 days a week, 365 days a year.

Question 4

Do you have a physical clinic I can visit?

Accepted Answer

MyPocketDoctor is a telemedicine service — all consultations are conducted remotely via phone or video call. Our corporate office is located at Level 24, Philippine Stock Exchange Tower, One Bonifacio High Street, 5th Ave. cor. 28th St., BGC, Taguig.

Question 5

How do I contact MyPocketDoctor?

Accepted Answer

You can reach us by email at info@mypocket.doctor, by SMS at 21585760 (Globe/TM) or 225655760 (Smart/TNT), or by calling our trunk line at +632 8596 3667.

Question 6

What services does MyPocketDoctor offer?

Accepted Answer

We offer teleconsultation with general practitioners, specialist care in Pediatrics and OB-GYN, dental consultations, e-prescriptions, medical certificates, follow-up care, and corporate annual healthcare plans.

Question 7

What conditions can be treated via teleconsultation?

Accepted Answer

Our doctors can help with cold, flu, and allergies; skin conditions; minor injuries; digestive issues; respiratory problems; urinary tract infections; mental health support; prescription refills; follow-up consultations; and preventive health advice.

Question 8

What specialist care is available?

Accepted Answer

We currently offer specialist consultations in Pediatrics and Obstetrics & Gynecology (OB-GYN). Additional specialties including Dermatology, Ophthalmology, ENT, Cardiology, Internal Medicine, Orthopedics, and Gastroenterology are coming soon.

Question 9

Do you offer dental consultations?

Accepted Answer

Yes. We have a licensed dentist on our team who can provide teleconsultations for dental concerns, oral health advice, and orthodontic guidance.

Question 10

Can I get a prescription through teleconsultation?

Accepted Answer

Yes. Our doctors can issue e-prescriptions that are sent electronically to pharmacies for home delivery or pickup. E-prescriptions are included with every consultation at no extra charge.

Question 11

Can I get a medical certificate?

Accepted Answer

Yes, our doctors can issue medical certificates during your teleconsultation for an additional fee.

Question 12

Can I get a fit-to-work certificate or sign government forms?

Accepted Answer

No. Fit-to-work certificates and government-mandated forms require a physical examination and cannot be issued through teleconsultation.

Question 13

Can I get a prescription refill?

Accepted Answer

Our doctors can assess your need for a prescription refill during a teleconsultation, but this is subject to clinical judgment. Refills for controlled substances or medications requiring lab monitoring may require an in-person visit.

Question 14

How much does a consultation cost?

Accepted Answer

Consult Now (GP) costs ₱599, inclusive of VAT. Consult Later (coming soon) will offer GP at ₱499 and Specialist at ₱849.

Question 15

Are prices inclusive of VAT?

Accepted Answer

Yes, all listed prices are inclusive of VAT. The price you see is the price you pay — there are no hidden fees.

Question 16

What payment methods do you accept?

Accepted Answer

We accept payments through Bux (GCash, Maya, GrabPay, bank transfer, over-the-counter at 7-Eleven and Cebuana, QRPH) and PayPal (PayPal accounts and credit/debit cards).

Question 17

Do you accept HMO or insurance?

Accepted Answer

Yes, we work with select HMO partners including Medicard, iCare, and AXA.

Question 18

What is your refund policy?

Accepted Answer

You may request a refund within 48 to 72 hours by emailing info@mypocket.doctor with your booking details. Refunds are processed on a case-by-case basis.

Question 19

How do I book a consultation?

Accepted Answer

Visit our Book Consultation page, answer a few questions about your health concern, choose your preferred timing, provide your details, and select a payment method.

Question 20

What's the difference between "Consult Now" and "Consult Later"?

Accepted Answer

"Consult Now" connects you with an available GP right away for ₱599. "Consult Later" (coming soon) will let you schedule an appointment — ₱499 for a GP or ₱849 for a Specialist.

Question 21

What information do I need to provide?

Accepted Answer

You'll be asked about your symptoms, how long you've been experiencing them, current medications, allergies, and medical history. You'll also need your name, email, and phone number.

Question 22

How long until I speak with a doctor?

Accepted Answer

For "Consult Now" bookings, expect to speak with a doctor within approximately 15 minutes. When "Consult Later" launches, you'll be able to schedule and connect at your chosen time.

Question 23

What happens after my consultation?

Accepted Answer

Your doctor will provide medical advice, an e-prescription if needed, and a follow-up plan. Medical certificates can be issued for an additional fee.

Question 24

Who are your doctors?

Accepted Answer

Our medical team consists of Filipino physicians based in the Philippines who are licensed and registered to practice medicine, incorporating European telemedicine standards.

Question 25

Are your doctors board-certified?

Accepted Answer

Yes. All our physicians are board-certified and hold current Professional Regulation Commission (PRC) licenses.

Question 26

What specialties are available?

Accepted Answer

Our team includes General Practitioners, Occupational Health Physicians, a General Surgeon, an Obstetrician-Gynecologist, and a Dentist. More specialties are coming soon.

Question 27

Can I choose my doctor?

Accepted Answer

For "Consult Now" you'll be connected with the next available GP. When "Consult Later" launches, we'll match you with an appropriate doctor based on your health concern.

Question 28

How is my personal and medical data protected?

Accepted Answer

Your data is protected in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). We use bank-level encryption and follow industry-standard security practices.

Question 29

What data do you collect during registration?

Accepted Answer

We collect your name, gender, mobile number, email, age, birthday, company name (if applicable), city, height, and weight — necessary for accurate medical care.

Question 30

What are my rights under the Data Privacy Act?

Accepted Answer

You have the right to be informed, to access your data, to correct inaccurate data, to erasure or blocking, and to file a complaint with the National Privacy Commission.

Question 31

Who can I contact about data privacy concerns?

Accepted Answer

Contact our Data Protection Officer at info@mypocket.doctor or visit mypocketdoctor.com/legal/data-privacy-compliance.

Question 32

Do you offer corporate healthcare plans?

Accepted Answer

Yes. We offer annual corporate telemedicine plans with unlimited consultation access for employees and their families.

Question 33

What corporate plan tiers are available?

Accepted Answer

Three tiers: GP-only (₱2,000/employee/year), GP + Specialists (₱2,500/employee/year, most popular), and VIP Executive (₱4,500/employee/year). Family plans available for all tiers.

Question 34

How do I sign up for a corporate plan?

Accepted Answer

Email info@mypocket.doctor with the subject "Corporate Plan Inquiry" and our team will help you choose the right plan.

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